1. Vibrant Jaipur uses third party logistic service providers (“Courier”) in order to effectuate Product delivery to Users. Details of the Courier who will be carrying out the delivery of the purchased Product(s) will be provided to the User upon the purchased Product(s) being handed over to the Courier by Vibrant Jaipur. The User will also be provided with an approximate days of delivery between 5-7 working days after placing the order successfully. Vibrant Jaipur may also effectuate Product delivery to Users on its own without engaging Logistic Partners.

2. Vibrant Jaipur aims to provide delivery of its Products all across India. At the time of placing an order, If the area where the User wishes that the purchased Products be delivered is not reachable through normal courier services, Vibrant Jaipur will not be able to process the order further. In such cases, User may make his own arrangements to collect the products from Vibrant Jaipur’s physical store location.

3. Prior to making payments on the Platforms for the purchase of Products, the User will be prompted to provide a shipping address. While entering shipping address details, the User should ensure to provide correct, complete and accurate information along with sufficient landmarks in order to aid identification of the address. Any failure in delivering the purchased Products arising out of the User’s failure to provide correct, complete and accurate information shall not hold Vibrant Jaipur liable at any point in time.

4. A maximum of 3 (three) attempts shall be made to deliver purchased Products to the User. Should the User continue to remain unavailable after 3 (three) attempts, Vibrant Jaipur reserves the right to cancel the order pertaining to the purchased Products at its sole discretion. While Vibrant Jaipur shall make reasonable endeavours in ensuring that purchased Products are delivered to its Users in a timely manner, delivery may be delayed on account of:
A – Logistical issues beyond Vibrant Jaipur’s control
B – Unsuitable weather conditions
C – Political disruptions, strikes, employee-lockouts, etc.
D – Acts of God such as floods, earthquakes, etc.
E – Other unforeseen circumstances.

In such events of delay, Vibrant Jaipur shall make reasonable attempt to intimate the User through email and/or mobile number. Vibrant Jaipur disclaims all liabilities that may arise on account of its failure to intimate the User of anticipated delays in the delivery of purchased Products on the Platforms. Further, Vibrant Jaipur shall be under no obligation to compensate the User for any mental agony or any tortuous claim that may otherwise arise on account of a delay in the shipment and delivery or use of the purchased Products.

5. It is not possible for Vibrant Jaipur to ensure that delivery executives or employees of Couriers behave in a manner that exudes thorough professionalism, competence and good mannerism. It is expressly clarified that any ill-mannerism, impoliteness, discourtesy or offensiveness shown by Courier employees is beyond Vibrant Jaipur control and any issue arising between a User and Courier, including its employees will have to be resolved by the User, independently and NOT hold Vibrant Jaipur accountable whatsoever.

6. Upon the successful placing of an order on the Platforms and after Vibrant Jaipur has successfully handed over the purchased Product(s) to the Courier, the User will receive an email / message with necessary order / delivery information, which will enable the User in tracking the status of delivery of the purchased Products.

7. Vibrant Jaipur reserves the right to charge packing and shipping charges on Products of a value of lower than a specified amount and/or Products, the payment for which is made by way of cash on delivery or any other online mode of payment. If charged, such charges shall not be refunded to the User on cancellations or returns that are made after the shipping of the purchased Products, except in case of a Product having a manufacturing defect at the time of delivery (for reasons attributable to, and accepted by Vibrant Jaipur after due verification at its sole discretion). Title and risk of loss for all purchased Products shall pass onto the User upon the delivery of the purchased Products to the Courier.

8. All products are, without exception, checked physically by Vibrant Jaipur to ensure good condition before delivery. Return of purchased Products shall be accepted by Vibrant Jaipur when Products have manufacturing defects only. Nature of products is such that the process in manufacturing produces minor imperfections such as irregularity in dyed edges, lines and patterns, non-uniformity of dimensions and a whole lot of other features; such imperfections are not considered as ‘manufacturing defects’. Further details on how Users may process returns of purchased Products have been set out under the Return and Refund Policy.